product-sense
1 articles
The Senior Engineer's Curse: You See the Mechanism, Users Pay for the Feeling
Mike Chong explains why senior engineers often underestimate good products — once you understand how something works, you can't unsee it, and you lose the ability to appreciate what it feels like. Three examples (OpenClaw heartbeat, Claude in PowerPoint, Klarna AI support) all point to the same lesson: implementation is the method, user feeling is the product.